What if I receive an item that's not as described?
Buyers are protected on Swappa. First, let the seller know by leaving a comment on your private sale page.
- Communicate clearly with the seller to describe the problem
- Include a proposed resolution (such as a partial refund or full refund)
- Provide photos of any damage or condition issues on the sale page
- Provide requested documentation of problems (if requested by the seller or staff)
Please allow up to 24 hours for standard sellers to reply. Business sellers should be allowed a full business day to reply.
Contact our support team if you don't hear back from a seller after one business day. Leave a comment on the sale page or check the “I need help (alerts Swappa Staff)” option, or by using our help desk.
New to Swappa?
Swappa makes it safe and easy to buy and sell used phones and quality tech devices. We have a no junk policy and our support team actually reviews and approves each listing. This keeps scammers away so you can buy with confidence. Read more on our blog.
Related Questions
- What criteria does a product have to meet to be listed on Swappa?
- What steps does Swappa take to review and approve a listing?
- Does Swappa allow sellers to charge a restocking fee?
- Is it safe to buy a phone on Swappa?
- How do I factory reset my device and prepare it for sale?
- All Marketplace Questions
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